“Major General James Utino once said that morale exists when ‘a soldier thinks that his army is the best in the world, his regiment is the best in the army, his company is the best in the regiment, his squad the best in the company, and that he himself is the best damned soldier in… Read More
“Never allow yourself to become absorbed in the task you have assigned to a subordinate. If you assume the direction of a detachment, you lose your grasp of the proceedings as a whole. The business of the responsible officer is to control the entire concern so that the general combination of efforts shall be concentrated… Read More
“The characteristic which higher command always looks for in any officer is honesty. Honesty in thought, word, and deed. Second to honesty and courage of purpose, I would place an unselfish attitude as the greatest attribute of a leader. Place the care and protection of the men first; share their hardships without complaint and when… Read More
“Major General James Utino once said that morale exists when “a soldier thinks that his army is the best in the world, his regiment is the best in the army, his company is the best in the regiment, his squad the best in the company, and that he himself is the best damned soldier in… Read More
Granted, the conditions at any military boot camp are nowhere near easy. When most people think about military boot camps, intense training for hours on end come to mind, and rightfully so. But contrary to public belief, military boot camps are designed for you to succeed, not fail. For this reason, any unfortunate or fatal… Read More
Always greet your customers. Treat your customers with respect. Talk and chat to your customers. Interact with customers in a relaxed way. Turn up for work with a positive attitude. Understand your customers’ needs. Discover the impact you have around customers. Excite your customers about your products and services.
I recently published an article on churn management, which is the art of identifying the customers who are likely to churn from (leave) a company, and initiating proactive measures to retain them. One of those proactive measures, according to the Mindbody (a management software provider), should be employing the right trainers. Mindbody found that fitness… Read More