Employing Older Trainers & Instructors: Are they An Untapped Opportunity?

Launching your fitness career later in life can be both daunting and exciting. You may have already had a long and successful career in a completely different industry and now you are starting from scratch – wondering how you will fit in – in an industry that can appear to be dominated by young, and… Read More

Four Quick (Do & Don’t) Tips for Getting Staff Reviews Right

Conducting staff reviews is an essential part of being a manager, and it can be a great opportunity to: Reconnect with your employees; Workshop any issues; and Set fresh goals for the months ahead. To ensure reviews are positive and constructive, follow these four quick do’s and don’ts. 1. Do Not Space Reviews Too Far… Read More

Does Disliking your Boss affect your Work Performance?

Research suggests that when people get along with their leader, they: Are more motivated; Perform better, and Are more likely to go the extra mile. When they do not, bad things can happen. However, viewing the boss-employee dynamic as purely positive or purely negative creates a false dichotomy; it is often mixed. In three studies… Read More

What Spurs Demand for Product Versions?

When companies are deciding how many variants of a product to offer, what should they take into account? In a series of six experiments, researchers identified a key factor: whether people see the item as: Utilitarian; or Hedonic (i.e. related to pleasure). Two examples of the experiments include: Students were instructed, variously, to select a… Read More

What is Initiative Fatigue?

Initiative fatigue occurs when leaders jump too quickly from one improvement fad to another. This is because embarking on a new project is often more exciting than staying the course. However, this does not necessarily deliver the best long-term results. It is, generally, easier to start something, whether it is weight loss, going to the… Read More

Gratitude in Negotiations: Should You be Neutral or Positive?

Positive psychology research extols the benefits of expressing gratitude, to the point that some experts advise keeping a daily ‘gratitude journal.’ However, in at least one setting, this positive emotion can backfire: during competitive interactions. Researchers (Yip et al., 2018) conducted five experiments to learn how people respond when their counterparts voice thanks in the… Read More

What is the Link between Customer Compatibility, Satisfaction, & Profits?

“Traditionally, managers who hope to boost customer satisfaction focus on employee training or infrastructure and process improvements, but this research shows that “customer compatibility” – the it between the needs of individual customers and the branch’s ability to meet them – is an important driver of satisfaction and that a diverse customer base is inherently… Read More