Employee Surveys: It You Don’t Measure It, You Can’t Fix It

Employer enthusiasm for surveys is easy to understand, as a highly motivated workforce is seen as a secret ingredient for business success (theoretically at least). Employee engagement has been shown to have a statistically significant relationship with: Profitability; Productivity; Worker retention; Safety; and Customer satisfaction. However, surveys, generally, show that businesses mostly fail to motivate… Read More

Advertisements
Advertisements

Five Important Sales Considerations

In small businesses, there are very few things that getting more sales cannot fix. However, the challenge lies in making sure that every sale maximises your return and will keep your customers coming back for more. Read More

3 Quick Tips on How to Discount & Make a Profit

It is tempting to offer special deals, introductory offers and bargains to entice new clients to train with you. However, there is a fine line between attracting more clients and devaluing your services. Below are three quick tips to approach specials. 1. Should I Offer anything for Free? A free trial or training session is… Read More

What is the Link between Customer Compatibility, Satisfaction, & Profits?

“Traditionally, managers who hope to boost customer satisfaction focus on employee training or infrastructure and process improvements, but this research shows that “customer compatibility” – the it between the needs of individual customers and the branch’s ability to meet them – is an important driver of satisfaction and that a diverse customer base is inherently… Read More