Do We Need to Develop & Sustain Initiatives that improve Military Career Satisfaction & Retention of Medical Corps Officers?

Research Paper TItle Army Physician Career Satisfaction Based on a Medical Corps Survey. Background It is critical the U.S. Army retains skilled physicians in the Medical Corps (MC) to ensure direct support to military operations and medical readiness. The purpose of this study was to examine US Army physicians’ opinions concerning: readiness to perform required… Read More

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Employee Surveys: It You Don’t Measure It, You Can’t Fix It

Employer enthusiasm for surveys is easy to understand, as a highly motivated workforce is seen as a secret ingredient for business success (theoretically at least). Employee engagement has been shown to have a statistically significant relationship with: Profitability; Productivity; Worker retention; Safety; and Customer satisfaction. However, surveys, generally, show that businesses mostly fail to motivate… Read More

What is the Link between Customer Compatibility, Satisfaction, & Profits?

“Traditionally, managers who hope to boost customer satisfaction focus on employee training or infrastructure and process improvements, but this research shows that “customer compatibility” – the it between the needs of individual customers and the branch’s ability to meet them – is an important driver of satisfaction and that a diverse customer base is inherently… Read More