Employee Surveys: It You Don’t Measure It, You Can’t Fix It

Employer enthusiasm for surveys is easy to understand, as a highly motivated workforce is seen as a secret ingredient for business success (theoretically at least). Employee engagement has been shown to have a statistically significant relationship with: Profitability; Productivity; Worker retention; Safety; and Customer satisfaction. However, surveys, generally, show that businesses mostly fail to motivate… Read More

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What Questions Can You Ask To Meet Your Clients’ Needs?

Although you think you may know your business inside out, your current clients may be able to provide you with valuable insights on how your products and services are doing that you may not gain from other avenues. Listening to your current clients and understanding their needs can help you to tweak the business’ products… Read More