UK Armed Forces Feedback Processes

The Ministry of Defence (MOD) has a number of methods by which staff can submit feedback or suggestions to senior management. These include: The Armed Forces Continuous Attitude Survey (AFCAS). Tri-Service Reserves Continuous Attitude Survey (ResCAS). These are annual surveys which ask members of the Armed Forces to share their views of service life. The… Read More

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What Questions Can You Ask To Meet Your Clients’ Needs?

Although you think you may know your business inside out, your current clients may be able to provide you with valuable insights on how your products and services are doing that you may not gain from other avenues. Listening to your current clients and understanding their needs can help you to tweak the business’ products… Read More

Military Populations: Linking Motivational Interviewing Plus Feedback with Untreated Alcohol Abuse

Research Paper Title Randomised Trial of Motivational Interviewing Plus Feedback for Soldiers With Untreated Alcohol Abuse. Background Alcohol use disorders (AUDs) are prevalent in the military and are a major public health concern. Although efficacious AUD interventions exist, few service members seek treatment. Army-specific barriers to AUD treatment include treatment being recorded on health records,… Read More

Performance Management: Amazon Performance Tools & Business Practice Osmosis

Real-time performance management enters a new era. At first glance, Amazon’s now infamous Anytime Feedback Tool – which employees can use to submit reports to managers about each others’s performance – might look like a hi-tech way to gossip about your colleagues. But, when you combine it with the online retailer’s Organisational Level Review performance… Read More