Research suggests that most managers now spend 85% or more of their work time on e-mail, in meetings, and on the phone, and the demand for such activities has jumped by 50% over the past decade. Companies benefit from greater collaboration through, for example, faster innovation and more-seamless client service. However, along with all this… Read More
“A respectful workplace brings enormous benefits to organizations, but efforts to provide one often fall short. That’s partly because leaders have an incomplete understanding of respect.” (Rogers, 2018, p.64). Research by Rogers (2018) suggests that employees value two distinct types of respect: Owed respect: Is accorded equally to all members of a work group or… Read More
Nearly half a century ago the Canadian educator Laurence Peter described what became known as the ‘Peter Principle’. This suggested that managers “rise to their level of incompetence” because they are promoted on the basis of performance in their current role, even if that is not likely to translate to success in the next one.… Read More
Being too sure of oneself can be a problem, and research reveals a pattern in how it develops. In an experiment that involved making medical diagnoses, subjects with no experience started out under-confident, but after just a few early successes they perceived themselves as more expert than they actually were – a phenomenon the researchers… Read More
Positive psychology research extols the benefits of expressing gratitude, to the point that some experts advise keeping a daily ‘gratitude journal.’ However, in at least one setting, this positive emotion can backfire: during competitive interactions. Researchers (Yip et al., 2018) conducted five experiments to learn how people respond when their counterparts voice thanks in the… Read More
“Traditionally, managers who hope to boost customer satisfaction focus on employee training or infrastructure and process improvements, but this research shows that “customer compatibility” – the it between the needs of individual customers and the branch’s ability to meet them – is an important driver of satisfaction and that a diverse customer base is inherently… Read More
Research Paper Title Dynamic Postural Control Is Influenced by Single-Leg Squat Speed and Depth Under Single-Task and Dual-Task Paradigms. Background Single-leg squats are a common dynamic balance clinical assessment. However, little is known about the relationship between parameters that influence squat movement and postural control performance. The objective of this study was to determine the… Read More
