Member Retention: Make Sure You Employ the ‘Right’ Trainers

I recently published an article on churn management, which is the art of identifying the customers who are likely to churn from (leave) a company, and initiating proactive measures to retain them. One of those proactive measures, according to the Mindbody (a management software provider), should be employing the right trainers. Mindbody found that fitness… Read More

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Warriors, Time & Patience…

“The strongest of all warriors are these two — Time and Patience.” Leo Tolstoy (1828 to 1910), from War and Peace A Russian author, a master of realistic fiction, and one of the world’s greatest novelists. Tolstoy is best known for his two longest works, War and Peace (1865–69) and Anna Karenina (1875–77), which are… Read More