Who said that…

“It is harder to conceal ignorance than to acquire knowledge.” Arnold H. Glasgow (1905 to 1998) His business was a humour magazine that he marketed to firms nationally, which firms would turn it into their “house organ” to send to their customers. He carried on this business for over 60 years, publishing his first book… Read More

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Carbon & Character…

“Just as the diamond requires three properties for its formation – carbon, heat, and pressure – successful leaders require the interaction of three properties – character, knowledge, and application. Like carbon to the diamond, character is the basic quality of the leader. But as carbon alone does not create a diamond, neither can character alone… Read More

Identifying Drivers of Social Network versus Nonsocial Network Learning

Research Paper Title Individual differences in learning social and nonsocial network structures. Background How do people acquire knowledge about which individuals belong to different cliques or communities? And to what extent does this learning process differ from the process of learning higher-order information about complex associations between nonsocial bits of information? Methods Here, the authors… Read More

Member Retention: Make Sure You Employ the ‘Right’ Trainers

I recently published an article on churn management, which is the art of identifying the customers who are likely to churn from (leave) a company, and initiating proactive measures to retain them. One of those proactive measures, according to the Mindbody (a management software provider), should be employing the right trainers. Mindbody found that fitness… Read More

Smartphone, Smart Human?

“Technology doesn’t cause intellectual stagnation, but it enables new forms of it if we are complacent. Technology empowers intellectual enrichment and our ability to indulge and act on our curiosity. With a smartphone, for example, you have the sum total of human knowledge in your pocket and can reach practically any person on the planet. What will you do… Read More

Questions & Answers: Easy versus Good!

“Good questions outrank easy answers.” Paul Anthony Samuelson (1915 to 2009) an American economist and the first American to win a Nobel Prize in economic sciences (The Nobel Foundation, 1970). Putting context to this quote, one could state that “Understanding the real situation in any circumstance needs information and insight. These are usually obtained by asking the right… Read More