News: I’m Sooooo Sorry…

When Nick Clegg tried to apologise for an about turn on tuition fees, he ended up ridiculed on YouTube. But when Tesco used poems to cover its embarrassment over horsemeat, critics were charmed. How should you go about saying sorry? Know What You Are Doing “I define an apology as a willingness to value the… Read More

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News: Women, Feisty & Getting On

When women fight at work, it is perceived as more disruptive than a male argument – even if the circumstances are identical. University of British Columbia researchers found that people were more likely to assess a dispute as damaging to morale when it involved women. Researchers have called this the ‘catty trap’ – women become… Read More