Ryanair: Outstanding Customer Service Attitude #!@

“If you owe someone £2, advise that you are short of change right now and can return the change at the end of the service.”

Money-saving advice contained in a Ryanair training manual for cabin crew, which concludes: “If it doesn’t work, don’t worry – at least you tried.”

Maybe the change can go towards the £1 they planned to  charge for using the in-flight toilets or even for topping up the fuel tanks.

I have never flown Ryanair, I wonder why not!

Source: People Management. (2013) …and heard. People Management. September 2013, pp.7.


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